Return Policy and Process
All full-priced items (including Kits) are eligible for return within 21 days of the original purchase date. Given the delicate nature of what we sell, items must be unworn, unwashed, undamaged, with tags attached and in original packaging to proceed with a return. To help ensure your items are eligible for a return, please check out 'Try-On Tips' in our FAQs.
To initiate a return, please visit: https://negative-underwear.loopreturns.com/
If you’d like to exchange an item for a different size or color, we offer direct exchanges with complimentary shipping. If you’d like to exchange an item for a different style from the collection, we’ll process your return as a store credit to be used toward the new item(s). If you’d like a refund back to your original payment method, we deduct $5 from your refund to cover shipping and restocking.
- Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
- Store credit requests are free to process and issued electronically; credits do not expire and can be used toward anything on our site.
- Please allow up to 10 business days to receive and process your return request after your return package has been shipped.
- While we try our best, direct exchange requests are not guaranteed because our stock is limited.
- If you’re returning part of a Kit, the refunded amount will reflect the item’s Kit price, not the standard full price of the item.
- If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
- Items purchased in the context of a sale (online or offline) are considered final sale and are not eligible for return.
Damaged returns and returns sent back without prior authorization will be returned to sender.
Can I return an internationally shipped order?
At the moment we are unable to process return requests for orders placed outside the continental U.S., as such international orders are considered final sale.
Items purchased through Matches Fashion are only returnable through their platform.
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