Free shipping over $100. Free returns shipping, always.

FAQs

 


 

 

Shipping

 

Standard Shipping

  • Sent via USPS First Class Mail, Monday through Friday
  • Ships next business day after order is placed
  • Domestic shipping is free for orders over $100; otherwise, shipping is a $5 flat rate within the continental US
  • Orders are expected to arrive within 3-5 days from being shipped

 

Expedited Shipping

  • Sent via USPS Priority Mail, Monday through Friday
  • Ships next business day after order is placed
  • Flat rate of $15 within continental US
  • Orders are expected to arrive within 2-3 days

     

    Do you ship internationally?

    International shipping services are currently not offered - but only temporarily! We're working diligently to confirm best-in-class international shipping rates and policies related to duties and taxes. For those of you not in the US, we want you to receive your new Negative in a way that's as seamless and cost-efficient as possible. This is a BIG priority of ours, so please stay tuned as things evolve :)

      In the meantime, if you have questions, please email hello@negativeunderwear.com and we'd be glad to discuss.

       

      Where's my order?

      Note that orders ship within 1-2 business days after being placed. 

      After your order has shipped, you'll receive an email confirmation with the tracking number. Please note that your tracking number may take 1-2 business days to become active.

       

      My tracking # hasn’t updated in a couple days. What’s going on?

      Don't fret! Your tracking number may take 1-2 business days to update from pre-shipment status.

       

      My tracking # says the package was delivered, but I can’t find it anywhere. What should I do?

      • Check your mailbox! Our shipments come in simple soft white envelopes - about the size of standard printer paper - so they typically fit in mailboxes (depending on how many items were in your order).
      • If the package isn't in your mailbox, check with a friendly neighbor / doorman, or a well-meaning roommate / partner, who may have received the package on your behalf without letting you know. 
      • While we can't take responsibility for shipments that have arrived but are misplaced, we do find that they materialize quite quickly! Email us at hello@negativeunderwear.com with any questions.

       

      Returns  

      Return Policy

      All full-priced items (including Kits) are eligible for return within 14 days of receiving your delivery if unworn, unwashed, undamaged, with tags attached and in original packaging in the same condition you received them. A quick try-on is fine, of course - but we can't responsibly accept returns for items that have been worn beyond that. (To help ensure your items are eligible for a return, please see 'try-on tips'.)

      • Bras, tees and sleepwear are eligible for refund.
      • Underwear bottoms and bodysuits are eligible for merchandise credit only. We do not offer refunds for these items.
      • If you’re returning part of a Kit, your refund / store credit will reflect the item’s Kit price, not the standard full price of the item. 

      Returns for merchandise credit are free to process and issued electronically. Merchandise credits do not expire and can then be used toward anything on our site.

      Any items purchased in the context of a sale (online or offline) are considered final sale and are not eligible for a return request.

      Returns sent back without prior authorization will incur a $15 fee, which will be deducted from either the total amount of the refund or the total amount of the merchandise credit. Returns sent back after more than 14 days have elapsed since the prepaid return label was issued are subject to refusal and only eligible for merchandise credit.  

       

      Return Process:

      Didn’t fit? We can help!

      1. Email bummer@negativeunderwear.com within 14 days of receiving your delivery with the below info:
      • Order number
      • Item for return
      • Reason for the return (we really do take feedback to heart and can help with suggestions!)
      • Refund or credit?
      1. For eligible returns, we'll email a prepaid shipping label to print and paste on original envelope - please include a copy of the packing slip and your order number inside the return.
      2. After we receive your returns package, note that it can take 5-7 days to fully process your return. Once processed (and assuming the returned items meet the conditions of an eligible return), we’ll email you with your digital merchandise credit or notification of a refund. Please allow 10 business days to see refunds reflected on your credit card statement.

      Note that we do not perform direct exchanges. Instead, follow the above process and indicate you'd like a merchandise credit - you'll be able to use that towards your new Negative :)

       

      Can I return an internationally shipped order?

      Yes, however, we are unable to provide a prepaid return shipping labels for international returns, and therefore international return shipping costs are the customer’s responsibility. Please follow the above returns process.

      We recommend using a service with tracking so we can have eyes on where your returns are. Please make note on the Commercial Invoice that these items are a Return, and use each item’s listed price as its value.

       

       

      Fit Guide

      If you're looking for customized style + sizing recommendations, start by taking our Fit Quiz. It takes less than 3 minutes - promise :)

       

      100% Happiness Guaranteed

      We’re confident you’ll love the fit, feel, and style of our products. If you’re not 100% happy with your purchase, we'd love to help. Domestic returns shipping is free, always!

       

      Bra Sizing 101

      Start with the size you currently wear. With our 100% Happiness Guarantee, return shipping and exchanges are always free - except for underwear and items marked as final sale.

      If you don't like the way your current bra size fits, check out our Try-On Tips below or shoot us a note at hello@negativeunderwear.com to diagnose the issue. Our fit specialists know their stuff and love to recommend solutions :)

      All of our bras are hand-made at our factories in Colombia, so there can be a small variances. We allow a 1/2"-1" tolerance between band length, since the bras are hand-sewn. This can result in a small difference in fit, but never enough that it’s uncomfortable :)

       

      Underwear Size Chart

      When it comes to underwear, our sizing runs as follows:

      0 = XS/S / jeans size 24, 25, 26

      1 = S/M / jeans size 26, 27, 28

      2 = M/L / jeans size 28, 29, 30

      3 = L/XL / jeans size 29, 30, 31 

      If you're a thong person, this chart should be pretty plug 'n play. If you're a brief person and more well-endowed from behind, or prefer a looser, more forgiving fit, we suggest you size up for more coverage.

      In between sizes or just super unsure? Our fit specialists know their stuff: hello@negativeunderwear.com.

       

      Try-On Tips

      All styles: Our items go directly on skin (they’re intimates, after all!) so please refrain from trying on with self-tanner, lotion, oil or fragrance on your skin. When it comes to something delicate, best to play it clean until you’re 100% sure you’re keeping it - for all of our sakes  ;)

      Trying on a Bra:

      1. Adjust the straps. Straps should sit taut (without digging or sagging) over your shoulder to ensure optimal support. 

      2. Start on the loosest hook. The band should (ideally) fit snug on the loosest hook of the hook & eye so you can adjust it over time as the elastic band and fabric naturally stretches with wash and wear.

      3. Make your band work harder! Bra bands should fit straight and snug across your back, below your bust line. If a band is rising up in the back, go down a band size. If a band is digging into your sides and creating spillage, go up a band size.

      4. Don’t just put your bra on - put yourself in your bra. Get involved! No, seriously - use your hands to literally scoop up your breast tissue and place yourself on top of the underwire and in the center of the cup. This may require some shimmy shake to get right - it’s worth it!

      5. Underwire encircles it all. The underwire should cup your breast tissue from breastbone to side boob. If the underwire is cutting into your side or cleavage, we recommend going up a cup size. If the cup has extra fabric and the underwire reaches your armpit, we recommend going down a cup size.

      6. Looking for a flush. The center connector piece of a bra between the two cups is called the ‘gore.’ In a well-fitting bra, the gore should sit flush against your sternum – if it’s too wide for your chest the gore will start to buckle or push out, which may cause the underwire to dig in over time.

      Underwear + Bodysuits: Please try on all underwear and bodysuit pieces over top of your own underwear or pair of tights. We don’t want to wear someone else’s underwear and would guess that you don’t either. Enough said.  

      If you’d like personalized fit tips, advice or suggestions, email hello@negativeunderwear.com or contact us on our chat. Our fit specialists are experts at sizing help, diagnosing issues and recommending solutions :)

       

      What size should I try next / Sister Sizes!

      No worries! Finding the perfect bra fit online may take a few tries, but we are here to help! Email hello@negativeunderwear.com or contact us on our chat for advice or suggestions. If you’d like to diagnose yourself, below are some suggestions:

      Underwire bra sizing works on a diagonal sliding scale, which basically means that the actual underwire used in a 36B is the exact same wire in a 34C, is the exact same wire in a 32D. Or, to go in the opposite direction, the wire used in a 32DD is the exact same wire in a 34D, is the exact same wire in a 36C. For real though!

      Takeaway: if you've always worn a 36C (example) and never felt like the fit was great (band rides up, straps dig in), you might consider trying a 34D, starting on the loosest hook, and see if you actually prefer how it fits and feels over the course of a day.  Bra expert rule of thumb: a snug band = more support; a loose band = straps that will dig.

      Our sister size chart below shows which bra sizes listed share the same cup.

      A Cup 32B 34A  
      B Cup 32C 34B
      C Cup 32D 34C 36B
      D Cup 32DD 34D 36D

       

      Product Information 

      All of our materials are super luxe. They're not so delicate that you can't wear them in your daily rotation (because then what would be the point - right?!) but when it comes to wear + care - like with any nice garment - the more delicate you treat them, the longer they'll last.

      Wear: Bras (like boys) need room to breathe (who knew!). It's best to rotate them on an every other day or so basis to give the elastics time to readjust. Our rule of thumb: keep a handful of your favorite bras in rotation - even buy duplicates of your go-to pieces. More cup to support? More bras in your drawer :) With underwear ... listen to your mom + change it daily. End of story.

      Care: Underwear and tees can be machine washed cold/delicate and laid flat to dry. Bras should be hand washed in cold water, with delicate detergent. Yea it's annoying, but so is cardio. Wires do pop in machines (sometimes in as little as one wash!) and Tide frays fine fabrics. We promise it's worth the effort.

      Replenish: Unlined, underwire bras have a shelf-life of about 12 months with good wear and care. Sure, most of us still have an old stretched out bra from high-school (yikes), but is that really the goal? Really? Replacing your bras yearly is best practice - just like you would your favorite white tees or your go-to jeans. Trust us, your girls will thank you and your drawer will be infinitely less embarrassing.

      With underwear - the restock cycle is about the same - 12ish months. If it's fraying, stained, stretched out, or has holes... well, that's probably enough said. Our philosophy? Out with the old, in with the new - bc why hold on to old underwear?

       

      Where do you guys make these dreamy products?

      Before Negative even had a name we spent four years researching lingerie - trying on every bra and pair of underwear on the island of Manhattan, spending hours in fitting rooms (not the most fun, but someone had to do it!). We scoured the world to determine every detail - meeting with mills and manufacturers who've made lingerie longer than we've been alive. We didn't stop until we'd found the best of the best - every component part considered, from Japanese elastics to French hook & eyes. We import these exceptional materials and manufacture our collection in Colombia - a free trade country with the U.S., which means labor and environmental standards we can be proud of. As a small business, we spend a lot of time with our factory, personally getting to know the women who work on the sewing room floor - many of whom are single moms in need of good, consistent, fair day work to support their families. We believe it's important to do good business while we grow our business.

       

      Gifts

      Negative gift cards can be purchased here. Our gift cards are delivered immediately and electronically to the email provided. Gift card emails contain unique gift code links that can be copied directly into the "gift card" section at checkout. If you have any questions about ordering, sizing or styles, our gifting gurus would be happy to make some recommendations and find the perfect gift: hello@negativeunderwear.com.

       

      When will my gift card expire?

      Your Negative Gift Card will never expire, but, you know, there's not time like the 'present' ;)