Returns + Exchanges

To start a U.S. return, click here. 

To start an international return, click here.

All full-priced items (including packs) are eligible for return within 30 days of the original purchase date. Cotton packs must be returned in full. Given the delicate nature of what we sell, items must be unworn, unwashed, undamaged, with tags attached and in original packaging to proceed with a return. To help ensure your items are eligible for a return, please check out ‘Try-On Tips’ in our FAQs.

If you’d like to exchange an item for a different size or color, we offer direct exchanges with complimentary shipping. If you’d like a refund back to your original payment method, we deduct $5 from your refund to cover shipping and restocking.

Please note,

• Price-slashed items are either exchange only or final sale. Any item marked as "exchange only" are eligible for direct size exchange only (aka no refunds). Items marked as "final sale" are not eligible for returns or exchanges.
• Exchanges, store credits and/or refunds will be issued only after returned goods have been received and inspected by our warehouse to confirm they meet our return-eligible criteria above.
• Store credit requests are free to process and issued electronically; credits do not expire and can be used toward anything on our site.
• Please allow up to 10 business days to receive and process your return request after your return package has been shipped.
• While we try our best, direct exchange requests are not guaranteed because our stock is limited.
• If you’re returning part of a DIY Pack, the refunded amount will reflect the item’s pack price, not the standard full price of the item.
• If you’re returning an item purchased with a discount code, your refund will reflect the item’s proportionally discounted price, not the standard full price of the item.
• Damaged returns and returns sent back without prior authorization will be returned to sender.
• No printer? No problem. You can now return via QR code at all eligible USPS QR locations.

International Returns

Please note that returned orders can take up to 21 business days for the funds to credit back to your original payment method as the below steps need to be followed:

1 - Shipping time to arrive back to our warehouse
2 - Processing and inspection for refund approval
3 - Authorization to finance department to issue refund
4 - It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.

Questions?

Email us at hello@negativeunderwear.com - we’re always here to help.